I went to the Vx dealer in Truro this morning to get oil, filter, sump plug and anti-freeze. I had already phoned yesterday to make sure that everything was in stock. Turned up at 9.45 this morning to be told that the parts chap hadn't turned up to work and that they would not be able to serve me till the manager got there from Helston.
Spent 20 minutes looking at the used cars, not an Omega in sight, and then the manager arrived. I gave him my list of stuff and off he went. Came back five minutes later and said that they never had the sump plug. Luckily, at that, another fella from the workshop came out with one saying that he had one in his kit and popped it on the counter.
They then totted up the bill and told me that it was going to be £80. After I had picked myself up I looked at the oil he had given me and it was fully synthetic.
'That's not the right oil' I said.
'Yes it is', he said, 'Semi synthetic like you asked for'. So, once I had pointed out that the bottle said 'Super Synthetic' off he went and got me the right stuff.
The bill was now £40 which I paid with a heavy heart, knowing that I was being robbed blind.
Perhaps it's part of the franchise instruction kit.
Rule No1. The customer is not there to be served, he is there to fill our dreary existances whilst we try to extract every last penny we can out of him.
Sorry Markie. Vx dealers down here are no better than yours. The only problem is there's not another on in the county so I'm stuck with this one.
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Topic: Trip to vauxhall - unsuccessful - what a surprise (Read 3535 times)