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[pscocoa]

You know I had to have a new engine courtesy of VX following the cam Belt fiasco.

So I have dutifully done what was set out in engine warranty documents - completed 1000 miles and then tried to book in for oil change.

As has been the case throughout in this saga I cannot get a straight answer and it has been referred to VX for a decision.

Dealer says no need to change oil these days after 1000 miles - I am asking for someting more diefinite in terms of complying with warranty. Believe it or not this has been referred back to VX for a decison from a visitng engineer and also question of who pays for the oil in the event it should be changed.

Tomorrow will be day 3 of this one.

I can find solutions to problems in Congo, Ivory Coast, Liberia and Sierra Leone but I cannot deal with VX seemingly!!!

[albitz]

Would imagine the oil change will cost them about a tenner,it must be costing them a lot more than that to faf around discussing it.No wonder they cant make a profit.

[Andy B]

You know I had to have a new engine courtesy of VX following the cam Belt fiasco.

So I have dutifully done what was set out in engine warranty documents - completed 1000 miles and then tried to book in for oil change.

As has been the case throughout in this saga I cannot get a straight answer and it has been referred to VX for a decision.

Dealer says no need to change oil these days after 1000 miles - I am asking for someting more diefinite in terms of complying with warranty. Believe it or not this has been referred back to VX for a decison from a visitng engineer and also question of who pays for the oil in the event it should be changed.

Tomorrow will be day 3 of this one.

I can find solutions to problems in Congo, Ivory Coast, Liberia and Sierra Leone but I cannot deal with VX seemingly!!!

 :-?


 

[pscocoa]

they are talking about £75 for the oil and filter change - but I agree that this is not very customer friendly - why does it have this requirement to change oil in warranty docs if it is not a requirement in practice???

[Andy B]

........ - why does it have this requirement to change oil in warranty docs if it is not a requirement in practice

Ask them to verifiy it in writting ......   :-?  :-?      

[Andy B]

they are talking about £75 for the oil and filter change -  ......

but we know that even using Trade Club prices they could do it for not much more than a tenner ......

[pscocoa]

now agreed a 3 way split - I have to pay £15 to keep the peace. Rest split between dealer and VX.It goes in tomorrow. Happy days!

[Andy B]

now agreed a 3 way split - I have to pay £15 to keep the peace. Rest split between dealer and VX.It goes in tomorrow. Happy days!

£15? i think I'd have bought a gallon of oil & filter on Trade Club card and given it to them to 'fit' ...... it'd have been cheaper.    

[VX1]

they are talking about £75 for the oil and filter change - but I agree that this is not very customer friendly - why does it have this requirement to change oil in warranty docs if it is not a requirement in practice???

Thats a rip off!!! Oh hang on I forgot about £15 for the oil and filter and £50 for fitting them forgot Vx are sharks  

Paul