Hi duggs, if the sensors on the suspension arms look intact and connected with nothing dangling, and all be it a little tired, then that's good. Next thing to check is the motors in the back of the lights.
If you've had the lights out a couple of times you'll be familiar with the procedure, and the the motors on the back, they are a twist and lock affair and the nylon ball inside the lightl that controles the reflector angle has to locate correctly in it's fitting inside the light to work or there's no movement, it can be plugged in to the housing but the nylon ball must also be correctly located inside. Or the motor has failed. Suggest a visual check that it's connected and looks healthy, no rust water or broken parts within the motor mechanism.
Tech 2 can test a working system sure enough, but iirc from the Oxford meet TB was trying to diagnose a similar fault, but once the hid leveling system had recorded a fault it was not possible for tech 2 to communicate with that system further. It had shut down.
I'm sure he'll confirm or otherwise if he sees this.
As said though your problem is with the hid levelling system that should automatically adjust the reflector. Not the beam alignment adjuster on the head light top or with the self levelling suspension system.
Adjusting the light beam on the road is done with the levelling system working at a given angle of the reflector which moves, if the system fails the reflector, and hence the beam on the road, defaults to it's lowest position to stop dazzling of other drivers. Fix the hid levelling system and the light beam will return to the correct angle/position on the road.
It can be a bugger to diagnose. Some have had wiring faults to the sensors, the sensors themselves fall apart, or the motors fail to work in the light...or an associated other wiring fault is possible but less likely, check the plug connections on the light/motors too.
Hth.....? If a little late.
