Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[TheBoy]

Mrs TB's dad's Laguna got hit, apparently written it off.

he's had a call that they are collecting Monday, and want all the docs. They have not made an offer yet. Additionally, when he asked to buy back, he was refused.

can't help but think the old duffer is being scammed...

thoughts?

[PhilRich]

Well personally, I wouldn't let the car go anywhere until negotiations on its worth/fate are concluded!

[Omegatoy]

Mrs TB's dad's Laguna got hit, apparently written it off.

he's had a call that they are collecting Monday, and want all the docs. They have not made an offer yet. Additionally, when he asked to buy back, he was refused.

can't help but think the old duffer is being scammed...

thoughts?

exactly what they said to me when the mig got hit, only they wee going to bring a courtesy car for me to use while they "assessed" it,
I told them no way are they taking it!! in the end i took it to one of thier aproved repairers to assess it, long story short i as you know still had the car 4years later!! after they paid me more than i paid for the car to repair it!! lol repaired it and vic checked it for less than a oner!

but mine was driveable dont know about the laguna? and i wouldnt want to keep it anyway!!

[TheBoy]

he is still using Laguna, no courtesy been offered

[henryd]

No settlement offer.no collecty car 

[Kevin Wood]

No settlement offer.no collecty car 

Yep. He has the car. His move. I'd be asking what they're going to offer. Give them copies of documents if they need them to assess value but before an offer is accepted, it's his car, they're his documents.

[feeutfo]

So what are they saying they are going to do with the Father in laws  private property? It is his car, not they'res. It can't be to store it as it's in his possession. And if written off, they don't need to asses it, because they know it's a write off... No? 

They don't need the documents at this stage. They can take v5 and Mot cert numbers over the fone. May also want to check drivers details via conference call with dvla. All to check drivers details are correct etc.

If he wants to keep the car, they need to be writing out a cheque first of all... not taking the car away, until he decides they can of course. They may withdraw cover, that's they'res. The car is his... Tell em to fleck off IMO.

[feeutfo]

Not sure what the game is with all this, even now, why do they assume they own the car because they insure it?

Speak to the claim manager where possible. Can be difficult to get past the barrage of numpties and jobsworths in the call centre though.

[Kevin Wood]

I think they try to get all the cards in their hand before they break you off with a derisory offer. 

[feeutfo]

Can't help feel there's something more sinister, but then I always assume the worst.

Do we know what the damage actually is? I bet it's not massive to fix. Is it?

[Kevin Wood]

Can't help feel there's something more sinister, but then I always assume the worst.

Do we know what the damage actually is? I bet it's not massive to fix. Is it?

I did hear a rumour of some "scrappage by the back door" incentive for insurers to write off older cars but it was just that.

Does seem that car insurance is becoming a total joke. Pay ever increasing premiums and get break all in return when you have a problem.

[Lazydocker]

As said, it's his car

An assessor can visit there and assess the damage

[feeutfo]

I didn't think it unreasonable to go fully comp on a 3k car. I'm really wondering why bother? Tpft would have been far more convenient in my case, as they would not have enpounded the car for 7 days and done precisely cock all with it in that time. It would be back on the road by now if I could have got my hands on it!

As it is now theres a hire car on the drive and that's just running up a bill. Which will just put premiums up as the industry is paying.

Are they trying to force a further recession? People can't afford newer cars ATM.
Are they trying to force older cars off the road? In a recession, nout in that for them.
Are they trying to line their own pockets by turning away less profitable work in favor of bigger repair bills on more expensive cars...? Yes! How?....

My "approved" (not rather approved by me i can tell you) repairer charges £25 an hour. Doesn't seem too bad, but probably this is specified by the insurer. So the repairer has to make his money another way. Parts!

In my case the repairer was an approved Vauxhall dealer! She told me! Oh really? "You'll want my trade club card then" I said!

She didn't see the funny side. No showroom, no service dept. No parts dept. Just acess to genuine GM parts at cost!

So, let's quote to replace every single part we can, making more on parts, taking more time in labour, and if it's a write off  who cares, we move on to the next more expensive repair bill making even more money! Theres plenty of work, and battered cars outside.

Tell me I'm wrong...?

[Kevin Wood]

Insurance companies are their own worst enemies... or perhaps that's the way they like it?

Bigger claims means bigger premiums. A percentage of that is their profit. They'll scrimp on what they deliver to the policyholders but at the same time sell their details to "no win, no fee" outlets, pay exorbitant fees to hire car places, recovery companies, etc. Before you know it, your 3K car is written off in the fees distributed around their "jobs for the boys" network before they've even thought about repairing it.

It's a racket, and needs to be shaken up and sorted out, IMHO.

[05omegav6]

A few simple rules:

1. Get the car recovered home.

2. Keep it there unless you authorise repairs/scrapping.

3. Only send copies of paperwork.

4. Only accept a courtesy car if you know for certain that someone else is paying.

5. Shop around for parts.

6. Only deal with claim managers, or there bosses.

HTH. Al.