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[Debs.]

`Couple of weeks ago a car-park (drive-off) muppet reversed into my miggy`s front number plate and broke it in half; 2 halves actually!  

Local motor-factors wanted £28. for a pair (wouldn`t do a 'single').....so went on eBay and found a seller: with good feedback on nearly 10K sales and at good price £13.90 a pair (to be delivered next day).

Seller invoiced and I confirmed details all correct and paid via Paypal.....waited & waited.....1 week passed.....e.mailed, then of course plates arrived that day.

With classic Debs. bad luck the reg. number had been mis-spelt (Grrrr!).....
I telephoned the number on the Ebay seller`s page (answering machine) left a message and sent an email saying the same thing as the message.
Waited some days for a response but nothing.

Then, I spotted small print buried on the 'Visit My Shop' page: "Plates bubbled/Broken/Mis-spelt returned to us will be replaced" (no mention of that on the item listing).

So, `packaged them up and returned them; First Class-Recorded (£3.10!)......waited, a further 1 week then passed, emailed again.....waited, then 3 days later the plates arrived: correctly spelt and admittedly really-nice quality.

Now then:
I want to be fair and certainly do not want a feedback war ....but,  I really do want to mention the way this seller treats their mistakes/problems and comms, but do it in a fair/balanced way.

I was always told the measure of a business is the way they react to a problem with a sale not the volume of happy buyers.  

Any thoughts guys?  [smiley=huh.gif]

[shyboy]

Leave neutral feedback, Debs, with a brief note about delay in responses to communications.
Bill.

[sir moanalot]

give them a poz -many thanks. then on the gold stars further down only highlight one gold star for comms it will show on their comms balance and not cause you to get any negs etc- cos the seller doesnt know where the reduction in stars come from, regards tony.

[Vmax]

`Couple of weeks ago a car-park (drive-off) muppet reversed into my miggy`s front number plate and broke it in half; 2 halves actually!  

Local motor-factors wanted £28. for a pair (wouldn`t do a 'single').....so went on eBay and found a seller: with good feedback on nearly 10K sales and at good price £13.90 a pair (to be delivered next day).

Seller invoiced and I confirmed details all correct and paid via Paypal.....waited & waited.....1 week passed.....e.mailed, then of course plates arrived that day.

With classic Debs. bad luck the reg. number had been mis-spelt (Grrrr!).....
I telephoned the number on the Ebay seller`s page (answering machine) left a message and sent an email saying the same thing as the message.
Waited some days for a response but nothing.

Then, I spotted small print buried on the 'Visit My Shop' page: "Plates bubbled/Broken/Mis-spelt returned to us will be replaced" (no mention of that on the item listing).

So, `packaged them up and returned them; First Class-Recorded (£3.10!)......waited, a further 1 week then passed, emailed again.....waited, then 3 days later the plates arrived: correctly spelt and admittedly really-nice quality.

Now then:
I want to be fair and certainly do not want a feedback war ....but,  I really do want to mention the way this seller treats their mistakes/problems and comms, but do it in a fair/balanced way.

I was always told the measure of a business is the way they react to a problem with a sale not the volume of happy buyers.  

Any thoughts guys?  [smiley=huh.gif]

Yeah neutral mentioning mistakes and cost - although maybe ask for a postage re-fund first  

[Kevin Wood]

give them a poz -many thanks. then on the gold stars further down only highlight one gold star for comms it will show on their comms balance and not cause you to get any negs etc- cos the seller doesnt know where the reduction in stars come from, regards tony.

I agree. their response to the problem was positive, just that the comms should have been better.

Kevin

[Martin_1962]

Positive you got them in the end.

Say something like good service but slow communications.

If they have left your feedback don't worry. They sorted it just slow

I would write to them stating your views and thoughts, but make it positive.

[JamesV6CDX]

positive.

Those timeframes are not outragoeus for mail order stuff....

[waspy]

give them a poz -many thanks. then on the gold stars further down only highlight one gold star for comms it will show on their comms balance and not cause you to get any negs etc- cos the seller doesnt know where the reduction in stars come from, regards tony.

I agree. their response to the problem was positive, just that the comms should have been better.

Kevin

Iv'e tried this with the gold stars on a seller with alot less than 10,000
feedback. My very low star rating that i gave him hardly made any difference to overall five stars that he had. Basically i bought a cd player that was listed as being brand new, but wasn't & for the fear of neg feed back being left for me i too left positive feed back, but with some long words that aren't commonly used & i was 99% certain the seller wouldn't understand  :-? :-?
Yep, he didn't understand & left me positive feedback, but i think on reflection the best way is no feedback at all as what i wrote about his lies are now history of months gone by.

[Bacon Butty Man]

leave possi f/b but put on the f/b that t the items were wrong but sorted out quickly,.

[ians]

I would be asking for the £3 back - after all it was their error.

Everyone makes mistakes, but as long as they rectify them and compensate you for your costs, I agree that is the measure of a good supplier.

Of course as you paid promptly and therefore fulfilling your side of the contract, he has already left you feedback, hasn't he....

[Debs.]

I would be asking for the £3 back - after all it was their error.

Everyone makes mistakes, but as long as they rectify them and compensate you for your costs, I agree that is the measure of a good supplier.

Of course as you paid promptly and therefore fulfilling your side of the contract, he has already left you feedback, hasn't he....

They were precisely the two points that I wanted views on; my own gut feeling was that If I had to return them before replacement (i.e: they wouldn`t respond to any to mails/ph. contact about their mistake)....then that means customers are effectively being charged for faulty goods.
.....and no, feedback hasn`t been left for me yet.
I have been at all times polite in my mails and ph. messages: none of which were responded-to.  

[ians]

Have you requested reimburement of the £3 postage due to their error?   I think I would do that as a first step Deb.

[Danny]

just leave a one word comment, on positive

if you leave positive with just the word "good" it still shows you werent exactly ecstatic about service!

OR, leave positive feedback, then when they leave you positive, you could "follow up" to the one you left, adding the poor comms

[amigov6]

give them a poz -many thanks. then on the gold stars further down only highlight one gold star for comms it will show on their comms balance and not cause you to get any negs etc- cos the seller doesnt know where the reduction in stars come from, regards tony.

Agreed. That's what i'd do.

[HolyCount]

I would say -- before leaving any feedback -- ask politely for the £3 back as it was because of their error the plates had to be returned. If we make a mistake on our eBay shop or website we make sure it's sorted so that the customer isn't out of pocket ( mainly because we want that customer back!) -- they could ( maybe !) have overlooked a refund !!!!  Worth a try