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[F1 9LFG]

Dear Mr ***
Customer Account Number: 6*************
Thanks very much for taking the time to speak with me today and I am glad that you have decided to stay with us for the next 12 months at least.
As discussed I have arranged for an engineer to come round with your new 2TB  Sky+HD box and Hub on Friday 30th August between 8am and 1pm. The engineer will give you a call on your mobile to let you know what time he will be with you at on the day and I will give you a ring as well to make sure all is well and you are happy with the installation.
I have applied a discounted offer to your Sky account and this will reduce your monthly bill to 49.75 (GBP) until 17 August 2014. This is not including any pay per view, box office events or call charges made out with your package.
I  hope you find all this to be acceptable. Should you require anything further in regard to your Sky account, please do not hesitate to either reply to my email or call me. I am normally in the office between 17.00 and 23.00, Monday to Friday.
Kind regards
Carol McCallum
Service Excellence Consultant
Executive Support
BSkyB - Customer Operations

[tunnie]

I would have said same as TB, cancel bluf and go all the way if needs be. Looks like a good reduction there, at the moment they are even more keen than usual to keep your custom