Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[F1 9LFG]

Hi all

I've been with sky for 8 years now. Got a £71 per month package which gives me internet, phone, line rental, HD and movies.
I have had my sky HD box 3 years and internet router 2 years.

The sky box keeps freezing and restarting - from what I've seen online it's age related. it's outside warranty so I'd need a new box.
Same really with the router, 2-4 times a month it needs unplugging and rebooting - again age related.

So I called sky and said as a long standing customer with old failing kit would they be able to assist?
I inquired about them sending me a new router and the new'er style 2tb black box (our current 250mb box is often very close to full)
In short - No. not free of charge anyway. I can have the new 2tb box but they want to charge me £149 +£60 set up fee. (or £15 if I want to set it up myself??)

They said they would send an engineer out to look at the box and would replace it like-for-like if a fault is found free of charge. (not bad I know but I'm after the new 2tb black box) but if there is no fault found I would get charged for the visit!! It'll be my luck that it works well when the engineer is here!!

Same goes with the router!

Does anyone have any ideas as to how I could get what I'm after without A) paying for engineer visits or B) shelling out for new kit?

I've been with sky years and pay them £850 a year....

Am I asking for too much, I'm after some uprated equipment to watch a service I pay for?

Cheers

Rob

[TheBoy]

Cancel, and be prepared to go through with it.

9 times out of 10, you'll get what you want, and a cheaper subscription.

[pscocoa]

maybe pm Tunnie for advice

[bored bigyin54]

Hi all

I've been with sky for 8 years now. Got a £71 per month package which gives me internet, phone, line rental, HD and movies.
I have had my sky HD box 3 years and internet router 2 years.

The sky box keeps freezing and restarting - from what I've seen online it's age related. it's outside warranty so I'd need a new box.
Same really with the router, 2-4 times a month it needs unplugging and rebooting - again age related.

So I called sky and said as a long standing customer with old failing kit would they be able to assist?
I inquired about them sending me a new router and the new'er style 2tb black box (our current 250mb box is often very close to full)
In short - No. not free of charge anyway. I can have the new 2tb box but they want to charge me £149 +£60 set up fee. (or £15 if I want to set it up myself??)

They said they would send an engineer out to look at the box and would replace it like-for-like if a fault is found free of charge. (not bad I know but I'm after the new 2tb black box) but if there is no fault found I would get charged for the visit!! It'll be my luck that it works well when the engineer is here!!

Same goes with the router!

Does anyone have any ideas as to how I could get what I'm after without A) paying for engineer visits or B) shelling out for new kit?

I've been with sky years and pay them £850 a year....

Am I asking for too much, I'm after some uprated equipment to watch a service I pay for?

Cheers

Rob

as the boy says . and dont back down you may be lucky . but it's new customer only with them i was with them for years never got any thing free 

[F1 9LFG]

Cancel, and be prepared to go through with it.

9 times out of 10, you'll get what you want, and a cheaper subscription.

That thought had crossed my mind - esp with BT and virgin offering good looking deals for new customers... Cheers

[F1 9LFG]

maybe pm Tunnie for advice

Ok cheers - guessing he works for sky or something?

Rob

[Field Marshal Dr. Opti]

maybe pm Tunnie for advice

Ok cheers - guessing he works for sky or something?

Rob

Owns it.

[MR MISTER]

maybe pm Tunnie for advice

Ok cheers - guessing he works for sky or something?

Rob

When he says 'Uncle Rupert', he means it.

[bigegg]

I cancelled mine, and signed up in the wife's name a couple of weeks later 

[F1 9LFG]

I cancelled mine, and signed up in the wife's name a couple of weeks later 

Great idea! I can see that new customers get the works...

[F1 9LFG]

Well I have PM'd the 'owner' 

Cheers

[MR MISTER]

I cancelled mine, and signed up in the wife's name a couple of weeks later 

Typical bloody Yorkshireman.

I might try that  

[bored bigyin54]

maybe pm Tunnie for advice

Ok cheers - guessing he works for sky or something?

Rob

Owns it.

[MR MISTER]

I think Tunnie maay be holidayingin the Bahamas at the moment.

[biggriffin]

Upgrade to freeview.,its cheaper.