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[feeutfo]

I would add though, it is a four hour round trip for me to visit Wim and get home again including the work to be done when adding in traffic and god knows what else.
 
 I'd hope any responses given would reflect the commitment shown to your company, and the fact the same issue was encountered on two different cars.

[wheels-inmotion]

Chris i have explained why we have some issues with the Omega and MB, and it's obvious your not convinced with my explanation. I am man enough to hold my hand up high when proved wrong or if mistakes have been made.... No company is perfect and any company that says they are, are bloody lier's. 

I actually don't feel at blame here but since you cannot read logic into my explanation for why this can happen i will gladly refund you the geometry fee and fuel costs.

Please can you confirm for the board you was only charged for the geometry once, and all other geometries where at our expense.

Your fuel costs i will pay for and trust you to give me a honest figure.

[TheBoy]

chrisgixer - if you have a point to make, please make it politely, and lose the aggression.  It doesn't help, and contributes towards the issues being discussed in the "Omega Owners Forum" thread I started.


Wheel-In-Motion - I think in this instance, chrisgixer is trying to say that, for whatever reason, the rears were never adjusted. We know rears are prone to seizure on Omegas.

Forgive my ignorance - I try to understand the geometry aspects of Omegas, but just when I think I understand, another force/setting comes into play, and then I realise I don't understand it at all - but if the rear toe is wrong, the thrust angle will be wrong, which would put everything else wrong?  Could this be a reason for steering being off centre? Is the Omega particularly sensitive to thrust angle being perfect?

I have always left WIM with a straight wheel, but then, apart from the very first time in Watford when mine were seized, I've always left Watford with a thrust angle of 0.00.

What is an acceptable range on thrust angle?


As an aside, last time mine was set up, the other TB at WIM didn't use the MB bar to tension the steering.  Didn't matter, as the wheel was straight (not any more though, opps).


Lastly, chrisgixer, if the road up to Chesham Bois highlights the steering is off, was there no option to swing it round and ask WIM to make a second attempt?  I know, if anything like me, by the time you've done 90mins there, been there for 45mins, once the car is pointing home, its hard work to turn it around

[Lazydocker]

I must admit, my steering wasn't straight when I left WIM the first time but went straight back and it was sorted. I've always found the service to be good and worth the 5 hour round trip for me.

I also think Tony have made a very kind and generous offer WRT refunding the costs and that sort of thing does make a big difference in how a business is viewed.

[feeutfo]

Tony, I paid £60 plus vat, or what ever the charge is for oof, on every visit iirc except the recall ones.

But I had "unrelated" reasons as said in my first post, for each visit, except possibly 3 which where returns to correct the steering only.

So in short, no refund would be necessary or fair. But, acceptance of the issue as in my first post, without insulting people's intelligence would be all I ask.
 No other action made any odds, other than adjusting the rear track rods to correct tolerance. We had engine running, we had a spring loaded Rod across the front wheels, we had spirit levels, and adjusting and re adjusting the sw position.
 But as said, as soon as the rear track rods where altered to within limits, perfect. No problem, straight as a die, as set with engine off, no extra gadgets or gizmos and no spring loaded bar across the wheels!

As said, it's no biggy, after a couple of return visits I gave up on seeing the steering straight ever again and accepted that. The other visits where as a result of work I had done fiddling around with suspension in various guises, and noticed "oh look, steering down on the left again" on every visit. All except the last one that is.

Thanks for the offer, but I'd prefer that if we are to recommend oof to other members that the service received is worth us recommending Wim time and time again. With results such as mine and a couple others on here, I personally wonder what the actual results are like generally, as you would.


Two posts since I started typing TB, no aggression in my post other than the clear fact that the fault is indeed, break all to do with the steering box. Further though, Tony will insist the car is taken out of the area before accepting a steering error as the roads around Chesham are indeed very poor as he says. But after 15 visits the first impression on the first 100 yards of that hill is conclusive when later compared to roads I know on my commute. But as Tony says to take it out of the area, that's  what I did. Also knowing the appointment behind me pulled onto the ramp as I left, that's going to be another 45odd minute wait to sort it, so trust Tonys word and take it home. Nope still pissed, sigh...

[aaronjb]

Hmm.. and there was me thinking of pootling up in the BM as it desperately needs an alignment (no point going in the Omega with it's wobbly wishbones and I sold the MR2 to save me aligning that one )..

[feeutfo]

Hmm.. and there was me thinking of pootling up in the BM as it desperately needs an alignment (no point going in the Omega with it's wobbly wishbones and I sold the MR2 to save me aligning that one )..

Well, I have to say, there really is nobody else i would trust to do the job. Given experience.
Nobody's perfect after all.

[aaronjb]

Maybe I'll book in and tootle up on the bank holiday then