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Please play nicely.  No one wants to listen/read a keyboard warriors rants....

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Author Topic: sky grrr  (Read 3871 times)

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Vamps

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Re: sky grrr
« Reply #30 on: 11 October 2012, 21:31:55 »

well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(

I had exactly the same problem. When it rained, I lost my signal. I rang sky and they sent a nice man called Steve to put up a new, bigger dish and new LNB.
I guess it's how you ask.

Your such a smooth talker though Steve......... :y :y
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TheBoy

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Re: sky grrr
« Reply #31 on: 11 October 2012, 21:36:31 »

well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.

Option 2, set the dish up yourself.
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Vamps

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Re: sky grrr
« Reply #32 on: 11 October 2012, 21:41:46 »

well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.

Option 2, set the dish up yourself.

We use Freesat, was sky when I had it put up 10 years ago, but soon got sick of paying out for TV that we did not watch. Some weather has affected it but I don't recall us losing the signal totally......... :y :y
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TheBoy

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Re: sky grrr
« Reply #33 on: 11 October 2012, 21:44:17 »

well this is the strange thing all my neighbours (36 in total) all have the same problem and tbh if i could have outted sky i would have a long time ago
and me .but virgin dont do here :y :y
Freeview? Freesat would give you same issues, as it comes from same satelites.

Option 2, set the dish up yourself.

We use Freesat, was sky when I had it put up 10 years ago, but soon got sick of paying out for TV that we did not watch. Some weather has affected it but I don't recall us losing the signal totally......... :y :y
Same dish/lnb/cable/satelite, so would still have the issues he has now. Maybe a better receiver if he has an old sky box.
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Broomies Mate

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Re: sky grrr
« Reply #34 on: 11 October 2012, 21:51:25 »

Sky are just like any massive organisation.  They really couldn't give a rat's arse if you are happy or not, they just want your cash every month.  Of course, to get that cash, they need to give you 'something'.  I'd wager that the vast majority of customers are happy to accept that they lose signal in a heavy downpour.  I'd also wager that those customers never kick up a fuss or ask for an Engineer to come and check if everything is ok.

I haven't paid full price for Sky for a number of years now, and I never intend to.  I'm not fraudulently getting discount, I do have problems every now and again which get resolved as and when Sky decide to do something about it.  Fortunately, calls to the Sky Customer Service are free from the Sky landline.  I admit to spending quite a while telling them how to do their job (technical issues).  I hasten to add that I am always polite and courteous, and ultimately patient.

Quite simply, there is no Satellite service which will be 100% reliable in severe adverse weather conditions.  I accept that...... I accept that because Virgin haven't got their service to me.... yet. (Not that Sky know that).
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bored bigyin54

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Re: sky grrr
« Reply #35 on: 11 October 2012, 22:01:20 »

well we got heavy rain ,and guess what no picture . phoned sky about it two weeks ago , they said if they book a call out for it i would have to pay for it. i told them its been like it since i had hd put in by them , it should be free , no joy . >:( >:( >:(

I had exactly the same problem. When it rained, I lost my signal. I rang sky and they sent a nice man called Steve to put up a new, bigger dish and new LNB.
I guess it's how you ask.

Your such a smooth talker though Steve......... :y :y
i was very polite , which makes a change for me , when you are talking to a brick wall ;D ;D
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feeutfo

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Re: sky grrr
« Reply #36 on: 11 October 2012, 22:16:37 »

So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?

Ie, what does signal strength show in the service(?) menu option...?

It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
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Lazydocker

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Re: sky grrr
« Reply #37 on: 11 October 2012, 22:19:18 »

So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?

Ie, what does signal strength show in the service(?) menu option...?

It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.

Quality is more important than strength ;)

I'm hoping that the move and bigger dish will actually make mine usable in anything other than complete calm ::)

Mind you, getting it off the whippy pole it's on will make a huge improvement in itself ;) ::)
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TheBoy

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Re: sky grrr
« Reply #38 on: 11 October 2012, 22:29:22 »

Quality is more important than strength ;)
Both are important. Shame the Sky Box meter is a waste of time. Get a proper meter if setting up your own dish, they are pretty cheap.


I think its perfectly fair, for a bloody great sail, to move in the wind, and sag a tad with age, and fat pigeos sat on them. Sky obviously don't want to pay to constantly adjust, so I'd look on this as something a subscriber should do regularly (every couple of years). The more accurate you get it, the less it will drop out.
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Lazydocker

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Re: sky grrr
« Reply #39 on: 11 October 2012, 22:44:06 »

Fortunately I have a mate who used to be an independent so he has decent meter :y

He should be back in a few days and we can move it :y
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feeutfo

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Re: sky grrr
« Reply #40 on: 12 October 2012, 08:59:56 »

So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?

Ie, what does signal strength show in the service(?) menu option...?

It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.

Quality is more important than strength ;)

I'm hoping that the move and bigger dish will actually make mine usable in anything other than complete calm ::)

Mind you, getting it off the whippy pole it's on will make a huge improvement in itself ;) ::)
it's all in the same menu. Ya pedant. ;D

( As are planner rebuild and house keeping options iirc. )
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Kevin Wood

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Re: sky grrr
« Reply #41 on: 12 October 2012, 09:53:32 »

No point looking at the sky box signal meter. It's useless, IMHO.

We have a signal at a frequency 10GHz from satellite to LNB. As has already been pointed out, that will suffer significant absorption from rain and snow. These are laws of physics, which even Murdoch can't corrupt. ;)

Whether you see any difference to the picture quality depends on whether the signal is still sufficiently above the noise level when it gets to your receiver, even after some absorption.

The main factors in this are as follows:

1) Obstructions between dish and satellite

Not much you can do about this other than limited movement of the dish, but bear in mind that if you have trees in the path they absorb the signal to a degree, and when trees get wet or have snow on them they are almost impenetrable to a signal at the frequency we are talking about.

2) Size and quality of dish

The larger the dish the more "gain" it will have, and therefore the stronger the signal collected and received by the LNB in the focus of the dish. If it's rusty, bent out of shape or generally knackered it will be less effective. A larger dish will help if you are having problems.

3) Alignment of dish and LNB

The dish has a very narrow field of view when it comes to receiving signals so must be precisely aligned when installed. Years of birds perching on it, the wind battering it and the supports rusting will have affected that. In addition, the LNB at the focus of the dish must be angled so that its' orientation matches the polarisation of the antennas on the satellite. This is referred to as "skew".

4) LNB Quality

Since the LNB performs the first stage in the receiver chain, it is the part that determines the sensitivity of the receiver in general. The set top box is fed a much amplified signal at a much lower frequency from the LNB so its receiver is much less critical. If the LNB has been there for years, it is quite likely that more modern devices have much better performance, and that the original performance of the old LNB will also have deteriorated after years out in the elements.

So, these are the areas that need addressing. No reason why you can't improve the above yourself. Get a signal strength meter from Maplins, etc. and give the dish a tweak. If it looks knackered, get a new one. Ditto the LNB. There are plenty of guides on the internet to tell you what to do. No point in moaning about Sky. If you can't get a decent signal it's only going to be the above factors, which are all under your control (although, as said, if you have trees in an awkward location you might be stuck with what you've got).
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aaronjb

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Re: sky grrr
« Reply #42 on: 12 October 2012, 10:28:11 »

when trees get wet or have snow on them they are almost impenetrable to a signal at the frequency we are talking about.

Ah yes, like the dirty great oak tree right in line-of-sight in my back garden.. but I quite like the dirty great oak tree, so I live with no signal when it honks it down :)
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Re: sky grrr
« Reply #43 on: 12 October 2012, 16:17:37 »

So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?

Ie, what does signal strength show in the service(?) menu option...?

It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
when i set the dish up for the caravan , i dont use a meter just point and hope for the best ;D ;D
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omega3000

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Re: sky grrr
« Reply #44 on: 12 October 2012, 17:02:38 »

So, given picture loss is to be expected, and the reason is fairly obvious as a look out the window will explain all, is there Nything actually wrong with the set up for Sky's biggest fan?

Ie, what does signal strength show in the service(?) menu option...?

It should be above half/below three quarters on the scaleless graph on both inputs/LNB's.
when i set the dish up for the caravan , i dont use a meter just point and hope for the best ;D ;D

Thats what sky did on your install by the sounds of it ralf  ::)                                                 ;D :y
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