All overnight/next day services are based on the fundamentals that
If the shipment is of a business critical nature, and there is any detriment to the end user in the event the shipment is not delivered please utilise alternate services The service is always sold on the basis cost is the primary factor, not service
For 6 quid say, your shipment goes on a hub and spoke network from you to the processing depot, processing depot to the hub, hub to the receiving/depot then either on to the van for delivery or from the delivery depot to a stand alone hub then to the delivery driver if a remote area
Having been a GM for a provider in the past and now a manager for the largest courier provider in the UK, believe me I have seen it all, most now run at a 99% success rate. When I started out 12 years ago when I left school the best at the time APC was 96.5% it always improving
