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[MikeDundee]

....just spent best part of 50 minutes on phone with BT, pay my bills online, they charge me £4.50 for the privilage, of paying online and being paperless ..

Anyway explained I am out of the country for 5 months so don't want to pay line charges etc to end december, end up getting put thru to someone in India, there computers are down :-/..will call me back in 15 minutes ...waited 15 minutes plus...caled BT back spoke to someone in country, they then transferred me back to India ... explained I wanted to keep the phone on whilst away but restrict outgoing calls, OK she said that will cost £26 one off payment ...I said no in that case I won't pay, and I will just cancel the service, she said but they'll cancel broadband aswell, I said it don't matter as I have to pay for that anyway cos still in contract , but I ain't paying BT £26 quid ...so tranferred back to same guy in UK spoke to earlier, explained situ to him he said but would'nt you be cheeper doing the said thing, errrr, NO £80 is better in my pocket than BT's for something I ain't gonna be using ...Anyway nice bloke Aaron was service to be cancelled from 12.01 am on 1st December 08

[psychnurse]

Sounds very familiar after moving house. Useless jobsworths  

[Dusty]

Perhaps it is best not to get me started when It comes to B.T.
Myself and Mr Dusty had no B.T. connection for 55days.

Needless to say their incompetence and ineptitude are hard to believe. :-/ :-/

Best to say no more.  

[MikeDundee]

Perhaps it is best not to get me started when It comes to B.T.
Myself and Mr Dusty had no B.T. connection for 55days.

Needless to say their incompetence and ineptitude are hard to believe. :-/ :-/

Best to say no more.  

An Epic then .........I'll take your word for it

[Lizzie_Zoom]

Perhaps it is best not to get me started when It comes to B.T.
Myself and Mr Dusty had no B.T. connection for 55days.

Needless to say their incompetence and ineptitude are hard to believe. :-/ :-/

Best to say no more.  

Yes DustyI remember you had a bad time with BT over that one!

Did you ever receive any compensation of any type? :-/ :-/

[Timbuk]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

[MikeDundee]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

I've just netted a few pigeons the day, have'nt ate them all yet, can send you some up if you want  

[Dusty]

Perhaps it is best not to get me started when It comes to B.T.
Myself and Mr Dusty had no B.T. connection for 55days.

Needless to say their incompetence and ineptitude are hard to believe. :-/ :-/

Best to say no more.  

Yes DustyI remember you had a bad time with BT over that one!

Did you ever receive any compensation of any type? :-/ :-/

Hi Lizzie

Yes of sorts. We got £1 for every day we were without the phone (£55). Then we got 3 months line rental(£35) BT would not compensate for credit card machine rental (we do not have a business line) or for the loss of internet connection.

And we got a one off payment of £120 in credit on our BT account.

£210 in total (not much, but we were lucky to get that)

PS We also got all our mobile phone calls reimbursed.

We wouldn't have got hardly anything, but, we had called in our local MP Douglas Hogg, who speeded things up, by writing directly to the Chairman of BT.
 

[Plomien]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

what are they saying is the problem?
I have a contact in the MD office who should help get things chased if you want, If I was still working there I would have sorted it for you.
btw 3rd call makes a repeat fault so a senior tech should be sent out via the area manager

[Lizzie_Zoom]

Perhaps it is best not to get me started when It comes to B.T.
Myself and Mr Dusty had no B.T. connection for 55days.

Needless to say their incompetence and ineptitude are hard to believe. :-/ :-/

Best to say no more.  

Yes DustyI remember you had a bad time with BT over that one!

Did you ever receive any compensation of any type? :-/ :-/

Hi Lizzie

Yes of sorts. We got £1 for every day we were without the phone (£55). Then we got 3 months line rental(£35) BT would not compensate for credit card machine rental (we do not have a business line) or for the loss of internet connection.

And we got a one off payment of £120 in credit on our BT account.

£210 in total (not much, but we were lucky to get that)

PS We also got all our mobile phone calls reimbursed.

We wouldn't have got hardly anything, but, we had called in our local MP Douglas Hogg, who speeded things up, by writing directly to the Chairman of BT.
 

Well I suppose in the context of everything, with all taken into account, that was not too bad a settlement.  I expected BT to really dig their heals in and give you virtually nothing.  

So Dusty a pretty good result!

[Timbuk]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

what are they saying is the problem?
I have a contact in the MD office who should help get things chased if you want, If I was still working there I would have sorted it for you.
btw 3rd call makes a repeat fault so a senior tech should be sent out via the area manager

Coming back out again a week monday, thats our choice by the way,they would come out before that, but were not having another day off this week to sit around

[MikeDundee]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

what are they saying is the problem?
I have a contact in the MD office who should help get things chased if you want, If I was still working there I would have sorted it for you.
btw 3rd call makes a repeat fault so a senior tech should be sent out via the area manager

Coming back out again a week monday, thats our choice by the way,they would come out before that, but were not having another day off this week to sit around

Got the PM Timbuk ....pigeons should be there by 9.30a.m. tomorrow, remember to leave the beacon switched on

[Plomien]

Virgin are no better, 5 weeks in this house now, 5 weeks since Virgin was installed, 2 engineers and 5 weeks later, still no landline

what are they saying is the problem?
I have a contact in the MD office who should help get things chased if you want, If I was still working there I would have sorted it for you.
btw 3rd call makes a repeat fault so a senior tech should be sent out via the area manager

Coming back out again a week monday, thats our choice by the way,they would come out before that, but were not having another day off this week to sit around

PM me if you get any problems I helped write some of the processes in place (shame they aren't always followed...) so know the ins and outs

[matt-sboro]

when i moved to my new house in feb it took a month to get an engineer out to fix the line at the main station or whatever it is.

they also charged me £125 for the priviledge of having the line repaired on top of my monthly charge - needless to say i cancelled the broadband and got tiscali for £12 a month - i'll be looking to get my line rental transferred to another company when this year runs out too as we dont use the landline for calls anyway

[Markjay]

BT had an campaign some years ago headed by the slogan 'millions are coming back to BT'. The obvious implications are that millions have left BT in the first place...